Four pillars of façade care

Whatever your building needs we have the expertise to deliver it safely, efficiently and with full accountability.

From proactive scheduled maintenance to emergency response, specialist access and long-term adaptation. Our own specialist teams, supported where necessary by trusted specialists from our supply chain.

01

Stay ahead of the façade.

Protect your investment before problems arise.

The most cost-effective maintenance is the kind that prevents failure in the first place. Our preventative programmes give owners and FMs a structured, evidence-based view of their façade's condition and an early warning before anything becomes a problem.

Our teams work to agreed schedules, with full photographic records and clear reporting after every visit. You'll always know exactly what was inspected, what was found and what if anything needs to happen next.


What's included

  • Scheduled inspections & visual condition assessments
  • Sealant checks, testing and replacement
  • Door and window hardware checks & adjustments
  • Movement joint assessment and condition grading
  • Drainage and gutter inspection
  • Fixings and bracket integrity checks
  • Cleaning coordination and surface condition review
  • Post-inspection condition report with photographic record
  • Defect log and recommended remedial action plan

How it works

  1. 1Initial façade survey & baseline condition report
  2. 2Agreed visit schedule (annual, bi-annual or bespoke frequency)
  3. 3Each visit: systematic inspection to agreed scope
  4. 4Photographic evidence log compiled during visit
  5. 5Clear written report delivered within 5 working days
  6. 6Defects classified by risk level and urgency
  7. 7Recommended actions quoted separately if required
12 months
Workmanship warranty on all repairs
5 days
Report turnaround after each visit
Annual / Bi-annual
Standard inspection frequency

Who is this for?

Preventative maintenance is essential for any occupied building with a curtain wall, unitised, rainscreen or cladding façade system. It is particularly valuable for:

  • Commercial office buildings and business parks
  • Mixed-use residential and retail developments
  • Public buildings, institutions and education estates
  • Post-defects liability period handover and ongoing management
"We don't just check your façade. We document its history giving you the evidence base to manage it confidently over its entire lifespan."
Looking for a structured PPM programme? See our dedicated PPM page
02

When defects appear, speed matters.

Fast, expert response when something needs fixing.

Even the best-maintained façades develop defects. When they do, the priority is clear: respond quickly, diagnose accurately and resolve with minimum disruption to occupants and operations.

Our corrective teams mobilise fast with the knowledge to diagnose root causes, not just treat symptoms. Every repair carries a 12-month workmanship warranty and a clear written record of what was done and why.

What's included

  • Glass replacement (all sizes, shapes and specifications)
  • Panel repair, realignment and adjustment
  • Sealant failure investigation and resealing
  • Water ingress investigation source identification & repair
  • Hardware repair and replacement (hinges, locks, actuators, closers)
  • Thermal and acoustic seal reinstatement
  • Fire-stopping and compartmentation repairs
  • Air infiltration investigation and remediation
  • Fault diagnosis and technical resolution reporting
  • Emergency callouts make-safe and temporary works

Response tiers

From immediate make-safe to planned repair.

Emergency
Immediate make-safe

Fallen panels, broken glazing, water ingress risk

2 – 4 hours
Urgent
Inspection & stabilisation

Sealant failures, hardware defects, drainage issues

1 – 3 days
Routine
Planned maintenance

PPM visits, condition checks, minor adjustments

5 – 10 days

Common corrective scenarios

Water ingress

Identifying and sealing the source of leaks through the building envelope gaskets, sealants, flashings or drainage failures.

Broken glazing

Emergency boarding, glass removal and like-for-like or upgraded replacement. All glass sizes and specification types.

Hardware failure

Repair or replacement of window hinges, door closers, locks, restrictor arms, actuators and automated vent systems.

Air infiltration

Diagnosing and resolving draughts and wind-driven rain penetration through the façade system.

Fire stopping

Reinstating fire-stopping, compartmentation seals and cavity barriers where damage or deterioration is identified.

Root cause reporting

Written diagnosis and technical report so you understand not just what failed, but why, and how to prevent recurrence.

03

Access the difficult. Inspect the invisible.

Specialist services for the most complex façade challenges.

Standard access isn't always possible and standard inspection methods don't always find what needs to be found. Our specialist team brings advanced access capability and survey technology to every complex instruction, reaching every part of your envelope safely and efficiently.

Rope Access Façade Works

Our IRATA-qualified technicians reach any part of your building without the cost and disruption of scaffolding or permanent access equipment.

  • Surveys, inspections and sealant works at height
  • Glass and panel replacement via rope access
  • Emergency repairs where other access isn't available
  • Ideal for buildings with limited or no BMU provision

BMU Operations

Where buildings are equipped with Building Maintenance Units, our trained operators provide safe, efficient access across the full façade elevation.

  • Cradle operation and equipment checks before each use
  • Co-ordination with building management teams
  • Full façade elevation access for inspections and works
  • Works carried out in compliance with LOLER regulations

Drone Surveys

Drone-based surveys give a fast, cost-effective overview of façade condition at height without any access equipment required.

  • CAA-compliant operations by qualified drone pilots
  • High-resolution imagery of full building elevations
  • Annotated condition report with photographic evidence
  • Significantly faster and lower cost than scaffolded inspection

Thermal Imaging

Thermal imaging reveals what the naked eye cannot moisture ingress, air leakage, heat loss and insulation voids hidden within the envelope.

  • RICS-compliant thermographic surveys
  • Identify thermal bridging and insulation deficiency
  • Locate hidden water ingress pathways
  • Energy performance baseline and post-remediation comparison

Façade Condition Reporting

For buildings requiring a comprehensive assessment for asset management, acquisition due diligence, end-of-defects review or insurance MYCare delivers structured, independent façade condition reports.

Full condition survey
Systematic inspection of all façade elements with photographic record.
Risk classification
Defects graded by urgency: critical, high, medium and low priority.
Cost planning
Indicative repair cost ranges for budget planning and asset management.
Technical report
Professional report suitable for FM teams, asset managers and legal purposes.
04

Think beyond the repair.

Your building evolves. Your façade should too.

Buildings are long-term assets. As they age, use cases change, tenants move, regulations tighten and performance expectations rise. MYCare supports façade lifecycle management beyond reactive maintenance.

Drawing on Metal Yapı's deep design and installation expertise, our team can assess, specify and deliver modifications that improve performance, appearance and compliance while maintaining the integrity of the original system.

Façade Modifications & Upgrades

When a building's use changes or performance benchmarks shift, MYCare can design and deliver targeted façade modifications from individual panel upgrades to full elevation improvements.

  • Opening configuration changes (fixed to openable)
  • Louvre, vent and AOV system modifications
  • Acoustic and thermal upgrade works
  • Cladding panel replacement and re-specification
  • Structural fixings and support upgrades

System Performance Checks

Over time, façade systems drift from their original specifications. We carry out structured performance reviews to identify degradation and targeted interventions.

  • Weathertightness testing (hose test, pressure test)
  • Thermal performance review against current standards
  • Air permeability assessment and reporting
  • Structural integrity review of fixings and connections
  • Hardware functionality testing across opening elements

On-Site Troubleshooting

Some façade problems resist straightforward diagnosis. Our technical team provides hands-on problem-solving for complex or recurring defects.

  • Intermittent leak investigation and multi-visit diagnosis
  • Post-repair verification and performance testing
  • Liaison with original façade contractor or manufacturer
  • Expert opinion and written technical assessment

Long-Term Lifecycle Support

MYCare is designed to be a long-term partner not a one-visit contractor. Our lifecycle support gives owners an ongoing relationship with a team that knows their building.

  • Retained maintenance partner arrangement
  • Building-specific façade knowledge base and record
  • Annual performance review meetings
  • Priority response scheduling for retained clients
  • Budget forecasting and lifecycle cost modelling

Warranty: MYCare holds a 12-month workmanship warranty on all repair and adaptation works. Where manufacturer warranties apply, these are passed on to the client. No warranty is provided for pre-existing defects or client-supplied components.